Terms & Conditions

Last Updated: 12 October 2026

Welcome to Consumer Service Centre. These Terms & Conditions apply to your use of our website, https://consumerservicecentre.in/, and to service inquiries, bookings, repair services, maintenance, and installation services requested through our website, phone, or WhatsApp.

By using our website or requesting our services, you agree to these Terms & Conditions.

1. About Consumer Service Centre

Consumer Service Centre provides information and accepts inquiries for home appliance repair, servicing, maintenance, and installation, subject to service availability.

Our services may include:

• Air Conditioner (AC) Repair and Service
• Refrigerator Repair
• Washing Machine Repair
• Microwave Oven Repair
• Geyser Repair
• Chimney Repair
• Water Cooler Repair
• Other home appliance services, where available

2. Service Requests and Booking

Submitting an inquiry through our website, phone, or WhatsApp does not automatically confirm a service appointment.

Our team may contact you to confirm your appliance details, service requirements, location, availability, visit timing, and applicable charges.

A service booking is confirmed only after the necessary details and appointment arrangements have been agreed upon.

3. Service Availability and Location

Service availability depends on your location, technician availability, appliance type, and the nature of the problem.

Submitting a request does not guarantee that a technician will be available at a particular time. We will communicate the expected visit timing wherever possible.

4. Inspection, Diagnosis and Charges

Inspection, visiting, diagnosis, repair, installation, labour, spare parts, and other applicable charges may vary depending on the appliance and the work required.

Where applicable, charges will be communicated before repair work begins. Customers should approve the applicable charges before authorising repair work.

Additional work or replacement parts may involve additional charges. Such work should be discussed with the customer before proceeding.

5. Spare Parts and Repairs

The availability, price, and delivery time of spare parts depend on the appliance model, supplier availability, and other relevant factors.

Any replacement part, repair method, or estimated completion time will depend on the actual condition of the appliance and the parts available.

Customers should provide accurate information about the appliance and its problem to help us assess the service requirement.

6. Service Warranty

A service warranty, if offered for a particular repair or replacement part, will be subject to the specific warranty terms communicated to the customer.

The applicable warranty period, covered work, exclusions, and claim process should be confirmed at the time of service.

Unless specifically stated in writing, a service warranty does not automatically cover unrelated faults, new damage, misuse, accidental damage, or issues outside the agreed repair.

Customers should retain their service receipt or invoice, where provided, for warranty-related inquiries.

7. Customer Responsibilities

Customers are requested to:

• Provide accurate contact details and service information.
• Ensure reasonable access to the appliance and service location.
• Inform the technician about known faults or relevant appliance issues.
• Remove personal belongings from the work area where necessary.
• Review and approve applicable charges before repair work begins.
• Follow reasonable safety instructions provided by the technician.

Customers should inform us in advance about access restrictions or special requirements that may affect the service visit.

8. Cancellations and Rescheduling

Customers who wish to cancel or reschedule a booking should contact us as early as reasonably possible.

Appointments may need to be rescheduled because of technician availability, traffic, weather, parts availability, or other circumstances beyond our reasonable control.

Any applicable visiting or inspection charges, cancellation charges, or refund arrangements will be communicated where relevant before the customer confirms the service.

9. Payments and Refunds

Applicable charges and payment arrangements will be communicated to the customer before the relevant work is authorised.

If a refund is applicable, it will be assessed according to the service agreed upon, the work performed, any applicable cancellation terms, and relevant law.

Customers may contact us to raise questions about payments, invoices, or refund requests.

10. Third-Party Brands and Trademarks

Brand names, logos, and product names mentioned on this website are used only to identify compatible appliances or describe the services offered.

Consumer Service Centre is an independent service provider and is not affiliated with, endorsed by, or authorised by the respective appliance manufacturers unless expressly stated in writing.

The respective owners retain their rights to their brand names and trademarks.

11. Website Information

We aim to keep the information on this website accurate and up to date. However, service descriptions, availability, prices, and estimated timings may change.

Information on this website is general in nature and does not guarantee a particular repair outcome, appointment time, or service result.

12. Limitation of Liability

To the extent permitted by applicable law, Consumer Service Centre is not responsible for losses arising from inaccurate information provided by customers, circumstances beyond our reasonable control, or the unavailability of parts or services.

Nothing in these Terms & Conditions excludes or limits any consumer rights, statutory warranties, or liabilities that cannot legally be excluded or limited under applicable law.

13. Privacy and Customer Information

We may use the information you provide, such as your name, mobile number, city, appliance details, and service requirements, to respond to inquiries and coordinate requested services.

For details about how personal information is handled, please read our Privacy Policy:

When you submit an inquiry through WhatsApp, WhatsApp’s own terms and privacy practices may also apply.

14. Changes to These Terms

We may update these Terms & Conditions when necessary. Updated terms will be published on this page with a revised “Last Updated” date.

Customers should review this page periodically for changes.

15. Contact Us

For service inquiries, booking questions, complaints, or questions about these Terms & Conditions, contact us using the details below.

Business Name: Consumer Service Centre
Website: https://consumerservicecentre.in/
Phone: 18002708026
WhatsApp: 8094447773
Email: info@consumerservicecentre.in

Address: Please contact us for business address and service-location details.

Thank you for choosing Consumer Service Centre.