Privacy Policy

Last Updated: 12 October 2026

1. Introduction

Welcome to Consumer Service Centre, available at https://consumerservicecentre.in/ (“Website”, “we”, “our” or “us”).

We respect your privacy and are committed to explaining how we collect, use, and protect information when you visit our website or request home appliance repair, service, or installation.

By using this website or submitting a service inquiry, you acknowledge this Privacy Policy.

2. Information We Collect

When you submit a service inquiry, we may ask you to provide:

Customer name
Mobile phone number
City or service location
Appliance or service requested
Details about your appliance problem, if provided

If you contact us by phone, email, or WhatsApp, we may also receive information you choose to share during that communication.

Please do not submit passwords, payment card details, government identification numbers, or other sensitive information through the inquiry form.

3. How We Use Your Information

We use the information you provide for purposes such as:

Responding to your service inquiry
Contacting you about your requested repair or installation
Confirming service availability, visit timing, and estimated charges
Coordinating a technician visit when applicable
Responding to customer questions or complaints
Maintaining service-related records where necessary
Meeting applicable legal obligations

We do not claim that a service booking is confirmed until the relevant details have been discussed and confirmed with you.

4. WhatsApp Communication

Our website provides an inquiry form that can prepare a WhatsApp message using the information you enter.

When you submit the form, your browser may open WhatsApp with a pre-filled message addressed to our business WhatsApp number, 8094447773. You must review and send the message yourself.

Information is not delivered to us through WhatsApp merely because a pre-filled message opens. We receive the message when you send it.

WhatsApp is operated by a third party and has its own privacy policy and terms. Your use of WhatsApp is subject to those terms. Please review WhatsApp’s privacy information before using the service.

5. Sharing of Information

We may share relevant information when reasonably necessary to:

Arrange a requested service with a technician or service provider
Use communication or technology providers that help us operate our business
Comply with applicable law or a lawful request
Protect our rights, customers, or business against fraud or misuse

We do not state that information is never shared. Any sharing should be limited to an appropriate purpose and handled in accordance with applicable requirements.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service coordination, customer support, recordkeeping, and legal obligations.

We take reasonable steps to protect information under our control. However, no website, electronic transmission, or third-party communication service can be guaranteed to be completely secure.

Information sent through WhatsApp may be retained in your or our WhatsApp conversation history according to the applicable settings and practices.

7. Cookies and Website Technology

Our website, hosting provider, or installed website tools may use cookies, server logs, or similar technologies for website functionality, security, and performance.

The specific technologies used may vary depending on the website configuration. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Your Choices and Requests

You may contact us to ask about personal information you have provided, request a correction, or raise a privacy concern.

We will review such requests and respond in accordance with applicable law. Some information may need to be retained where legally required or reasonably necessary for legitimate business records.

9. Third-Party Websites and Services

Our website may link to third-party services, including WhatsApp. We do not control the privacy practices of independent third-party services. Please review their policies before sharing information with them.

10. Children’s Privacy

Our services are intended for people who can independently request or arrange a home appliance service. Children should not submit personal information through this website without appropriate involvement of a parent or guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The updated version will be published on this page with a revised “Last Updated” date where appropriate.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Business Name: Consumer Service Centre
Website: https://consumerservicecentre.in/
Phone: 18002708026
WhatsApp: 8094447773
Email: info@consumerservicecentre.in

Please contact us using the details above for privacy-related requests or questions about your service inquiry.